This limited guarantee extends to mattresses manufactured by OTTY Sleep LTD. (“OTTY ”) and purchased directly from OTTY or OTTY authorized retailers (the “Mattresses”). Some parts of this limited guarantee also extends to covers sold with Mattresses (“Mattress Covers”). Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).
This limited warranty does not cover the following:
A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.
Comfort preference beyond the 100 day risk free trial period.
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the Defect is caused by such abuse or damage.
Replacement of any non-defective pieces in the OTTY sleep system (for example, if you purchase a mattress with multiple components and only one component is defective, then we will only replace the defective component). Any mattress (whether manufactured by OTTY or not) sold by resellers who are not authorised retailers of OTTY.
Mattresses sold “as-is”, “rejuvenated”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
In the event of a Defect, OTTYs sole and exclusive liability and your sole remedy under this limited guarantee will be, at OTTYs option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased
In the event of a Defect and in order to get the benefit of this limited guarantee, you must return your Mattresses or Mattress Cover to OTTY and provide OTTY with proof of the original date of purchase.
If no defect is found, you will be responsible for the shipping costs to return & re-send the Mattress.
OTTY will repair or replace (as applicable) and ship your Mattress or Upgrade Mattress back to you within 7 days of receiving your original Mattress.
Replaced or repaired Mattresses that are not Upgrade Mattresses are subject to the same limited guarantee as the original Mattress. For example, if you obtain a replaced or repaired Mattress that is the same style and price as the original Mattress, the guarantee term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress.
What This Limited Warranty Covers.
This limited warranty applies to the following Defects:
Deterioration causing the Mattress to have a visible indentation greater than one (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress to be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and the user(s).
Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.
Any manufacturing defect in the assembly of the Mattress Cover.